It’s not the Giants (sorry, New York). It’s not the Eagles (sorry, Philadelphia). No, the most highly-rated team in the NFL is the San Francisco 49ers, with 27% of of market households tuning in to their games.
The Giants are in fourth place, behind the Steelers and the Packers.
The Eagles didn’t even make the top 12.
The 49ers even receive a whopping 9 rating among teens. The immensely popular Patriots score an 8.4 in the same category.
Who knew San Francisco is a bigger football town than Boston?
Enjoy the Super Bowl this Sunday!

Siemens, the German communications giant, has sponsored the nightly fireworks show at Epcot, as well as Spaceship Earth (otherwise known as the "giant golf ball") since 2005. This is a prime example of the pinnacle of sponsorship marketing, presented with a bit of Disney magic.
It is no great secret that Walt Disney was, shall we say, a bit loopy. Only a truly eccentric man would desert his family to live in a tiny, clandestine apartment above his theme park, with nothing to distract him but the anonymous, sun-peeled faces of the tourists below. (Or as Walt himself said, with his narcissism on full display: “I love Mickey Mouse more than any woman I have ever known.”)
However, it is also no great secret that iconoclastic men (and women) bring forth innovation. Ben Franklin harnessed electricity, but according to Walter Isaacson’s Benjamin Franklin: An American Life, he also took hour-long “air baths” each morning, flinging open the windows to his London flat and strutting around naked – in full view of the neighbors.
The same Edison who gave us the light bulb, the phonograph and other game-changing inventions also suffered from partial hearing loss, causing him to bite his piano with his teeth in order to hear the music issuing forth.
Steve jobs wore the same uniform of New Balance running shoes, black socks, black turtleneck and Levi’s 501 jeans nearly every day of his adult life.
Considered in this context, Walt Disney, while seemingly odd to the rest of us, was merely hewing to his cohort. But what was his innovation: Mickey Mouse? Feature-length animation? While Disney redefined the use of mascots, he was not the first on the scene with a recognizable character appealing to children. There were 7 full-length animated films before Disney released Snow White and the Seven Dwarfs in 1937.
No, Disney’s true innovation – the one which contains every other advance he perpetuated – was in marketing. Walt was the first corporate officer to take his message directly to children: Mickey may have been the mascot but Walt was the adoring father figure. Even today, his Q Score, a measure of likability and popularity of public figures, places him in the rarefied pantheon of Lucille Ball and Bob Hope.
He is the best loved pitchman of all time, and his parks stand as living monuments to his superhuman salesmanship.
Sponsorship Marketing as Necessity
In the late 1940′s and early 1950′s, the Walt Disney Company was over-leveraged. The animators’ strike had taken its toll, and Walt, per his usual predilections, borrowed his way out of the hole. Astutely noting the escalating number of communiques requesting studio tours, Disney badly wanted to build an amusement park based on his movie characters – a place he took to calling “Disneylandia.”
Bank of America said no. Skepticism also befell Walt’s brother Roy, his business partner in the Disney studio. According to biographer Marc Eliot, “As far as Roy was concerned, Walt’s description of ‘Disneylandia’ served as the clearest evidence yet that he had finally and completely gone out of his mind.” Undaunted, Walt engaged the services of the Stanford Research Institute to estimate the cost of opening a park built to his specifications. The answer that came back was $11 million, or more than $100 million in today’s dollars. Mired in debt and facing multiple lawsuits, Disney’s idea seemed hopelessly stalled.
Then, in a stroke of genius, Walt decided to flip the script: instead of paying a parade of banks principal plus interest, he would find people willing to pay him to construct the park. Western Publishing and Lithography, who printed children’s books based on Disney characters; and the fledgling ABC television network took the bait. Each became an equity holder in Disneyland, Inc., which in turn owned the park.
In order to further offset costs, shops along the now-famous Main Street, USA were rented to merchants such as Hallmark and Timex. And, perhaps most significantly, rides and other attractions were auctioned off to the highest bidder. Each would boast a corporate sponsor, and be designed to that sponsor’s specifications and to advance its goals.
Thus we have the United Airlines Enchanted Tiki Room, “where 225 birds, flowers and tropical tikis sing, dance and entertain”; organ concerts by Wurlitzer; Monsanto’s Adventure Thru Inner Space; and the Goodyear PeopleMover to transport us among and between every wonder – even to the Global Van Lines locker facilities.
A Great, Big, Beautiful Tomorrow
To be fair, the idea of attraction sponsorship wasn’t new – it had been a successful component of temporary structures such as the World’s Fair for decades. However no one had thought that the public would pay theme park prices ($15 per person at the park’s opening, or about $150 in today’s dollars) to see the same sponsored attractions year-in and year-out. No one had dreamed that people would pay to shop in sponsored stores, eat in sponsored restaurants and stow their goods in sponsored storage lockers. No one except Walt Disney.
Buoyed by the Disneyland television program airing on ABC, as well as the Mickey Mouse Club and mountains of positive PR arranged by Walt himself, park attendance was exceptional. The public didn’t seem to mind the almost subliminal propaganda promulgated in their direction, and so Walt decided to up the ante.
For the 1964 New York World’s Fair, Disney created 4 attractions that would later wind their way to Disneyland, and later to other Disney parks across the country. Among them were the ubiquitous “It’s a Small World,” created for Pepsi and Unicef; and “Great Moments with Mr. Lincoln,” sponsored by the State of Illinois. (This project would later be expanded into The Hall of Presidents at the Magic Kingdom in Florida.)
Perhaps the most influential, if not the best-known attraction Disney created for the fair was GE’s “Carousel of Progress,” which depicted the technical advances families have enjoyed over the past 100 or so years. Each scene featured an audio-animatronic father discussing the innovations of his day, surrounded by a decidedly corny depiction of his “typical family” consisting of wife, 2 children and dog.
Unsurprisingly, the scenes also feature a number of moving appliances, such as GE refrigerators that open upon mention and light fixtures that turn on and off. Although the “present time” scene did a good job of showcasing many GE products, the overarching goal was not just to sell. GE was interested in the Disney studio – trusted as they were – lending its “wholesome halo” to their brand. In the words of Eric Schlosser, they wanted the public to “(celebrate) technology without qualms”; to see progress as being worth any price.
In the case of both Pepsi and GE, an integral part of the persuasion was the musical score. To those ends, Disney commissioned the Sherman brothers, writers of the music for Mary Poppins, to compose 2 new songs for the World’s Fair attractions: “It’s a Small World (After All)” for Pepsi; and for, GE, “It’s a Great, Big, Beautiful Tomorrow.”
While the commercial intent of the “It’s a Small World” ride is mostly lost on modern audiences, the Carousel of Progress remains largely untouched. It continues as an operating ride, now within the gates of Disney’s Magic Kingdom in Orlando, Florida. The Carousel of Progress is often cited by Disney as the world’s longest continuously-running stage production. It is seldom mentioned that it is also the only known stage production to function first and foremost as an infomercial for its corporate sponsor.
Epcot, Brought to You by Siemens
As Florida legacy, the legend of the Magic Kingdom reigns supreme. It’s been there longest and out of all the parks, it’s the one that most intentionally apes Disneyland. Few people realize that Walt’s true legacy to the world (aside from Mickey Mouse) is Epcot, a name Walt himself coined. The acronym, which stands for “Experimental Prototype City of Tomorrow,” provides a peephole into Walt’s psyche.
Disney originally intended for Epcot to be a functioning city in which people made house, went to work, saw the doctor. Everyone would pay rent so that Walt, whose tendencies toward a command-and-control mentality prompted some of his animators to dub his studio “Mousewitz,” could retain autonomy and enforce sterility. Everyone would have a job – retirement would be disallowed. Theoretically, this would eliminate slums and ghettos.
Partly because of clashes with Florida politicians – and partly because Disney did not want to invite other, voting residents into the special district the State of Florida had granted the company to build its resort – Epcot became a theme park instead of a working city. A permanent World’s Fair, if you will, where the highest pinnacle of corporate synergy could be achieved.
Today, there is a boat ride through biotech greenhouses sponsored by Chiquita; a racetrack sponsored by GM; and the Innoventions pavilion, featuring “Don’t Waste It!” by trash hauler Waste Management, “Play it Safe” by Liberty Mutual and “The Great Piggy Bank Adventure” from T. Rowe Price.
Even the films presented at Epcot have sponsors. O Canada! starring Martin Short, for example, was financed by Canada’s commission of tourism.
At the close of each day, there is a fireworks spectacular called IllumiNations: Reflections of Earth, which celebrates our diversity and unity as a people. The unlikely underwriter of this attraction is Siemens, the global communications powerhouse. On a recent visit to the park, I was startled to find the Siemens logo gyrating around Epcot’s iconic Spaceship Earth (otherwise known as the “giant golf ball”) as I exited for the evening.
But perhaps I shouldn’t have been surprised, for hawking space on an international icon is only the latest quotient in the decades-old formula of Disney magic. Ever since Walt became the first person to pre-arrange product licensing for a film before it hit the screens (for Snow White), Disney has perpetuated its prophecy through third-party funds. The money comes from mundane corporations far and wide, wishing upon a star that some of Disney’s mesmerizing magic will rub off on them.
The ING New York City Marathon
The patchwork of patronage that Walt Disney started to assemble has grown into a veritable quilt, covering the entirety of the civilized world in a layer of corporate messages, icons and ideologies. In 1970, we had the New York City Marathon. Today, we have the ING New York City Marathon. In 1989, when I first visited the Franklin Institute science museum on a school trip, it featured an exhibit called “Franklin: He’s Electric!” Today, that exhibit has been replaced by “Electricity,” sponsored by PECO, an Exelon Company.
Naming rights to venues such as stadiums date back to the construction of Wrigley Field (chewing gum) and Fenway Park (named for one of the partners’ businesses, Fenway Realty). However, at that time sponsorship marketing was the exception rather than the rule; and events and attractions held within one businesses’ portals were supported and presented by that particular business.
Walt Disney changed all of that, making it okay for non-profits and Chambers of Commerce everywhere to sell of sponsorships of dessert stations, raffles and even meal courses. Concert promoters offer sponsorships of stages, parking lots and venues. The Massachusetts Bay Transportation Authority even sold naming rights to their State Street subway station to Citizens Bank from 1997-2000.
Today, sponsorships are a $24 billion+ business, and the Walt Disney Company has a market capitalization of more than 40 billion dollars. As Walt said, “Disneyland is a show” – and, to paraphrase Shakespeare a bit – all of us are mere players in its great, big, beautiful circus of commercialism.
Putting Sponsorship Marketing to Work for You: A Few Tips
Disney, corporate monolith that it is, has access to the ears of almost every CMO in the country when it comes calling with a sponsorship or naming rights proposal. You may not be in the same position, but that doesn’t mean you can’t attract top-tier sponsors to your attraction or event:
- Disney was the first well-known company to tailor attractions to the needs of its sponsors. Instead of building a ride and seeking a backer later on, sponsors were consulted beforehand about the types of attractions that would serve them best. They were also provided with approval over music and narration, which often reinforced their current advertising messages. Nonprofits can offer this level of personal service and customization, by, for example, creating a signature cocktail using the hors d’oeuvres sponsor’s corporate colors.
- Good sponsorships must be quantifiable. This is one reason why Disney counts patrons as they enter their parks, and counts them again on their way out. Counting members of the public who view materials promoting your event isn’t quite so easy, but media impressions can be tallied based on ratings firms such as Nielsen and Arbitron. Determine the numeric range of individuals who were exposed to your event’s message and base sponsorship pricing accordingly.
- If it’s marketed correctly, people will pay to buy stuff. By “stuff,” I mean merchandise related to your event, attraction or (if yours has some serious equity in the marketplace) your brand. This not only includes charity auctions, but also imprinted merchandise (relating to worthy non-profit events). Disney pioneered the now-ubiquitous tactic of ending every ride in a gift shop. You can do the same with your events: do not allow anyone to leave without being exposed to merchandise. Not just mugs and hats, but items related to your event or attraction.
It’s not just the Echo Boomers anymore: according to the Pew Research Center, 80% of 30-49 year olds have used an online video website such as YouTube or Vimeo, and 27% used one the day before they were surveyed (indicating regular usage). 51% of 50-64 year olds use and view online video, too. Even grandpa and grandma are getting in on the act: 31% of those 65+ have used a video site, and 11% are regular users.
In sum, 71% of online adults use video sites, or more than 40 million Americans in 2012. By 2014, that number is set to rise to 56 million.
Lest you think the viewing is momentary, an October 2011 study by the Nielsen Co. places average American online video viewing (for individuals with both a TV and an internet-enabled phone) at nearly 9 hours – this includes videos viewed on a computer as well as those screened on a mobile device.
So, video is popular and adults – not just kids – are watching. How do you use online video to your advantage in promoting your business?
First, devise a plan for all of your interactive marketing – not just video, but your website, mobile website if you have one (and you should have one), online advertising, SEO, affiliate program etc. Make sure all of these elements are working in concert with your traditional marketing, PR, events – and, of course, your sales or business development team.
Is your best use of online video to inform the public of recent developments at your organization, in the style of a series of video press releases? Perhaps this is an opportunity for you to repurpose spots you aired on TV, or alternate cuts that never made it to TV. Vintage ad campaigns, too, if your business has been around long enough.
Maybe online video could function as the carrier of a promotion or a contest. Maybe the videos could feature sponsorship elements of an event you’re presenting.
Chefs can demonstrate recipes and showcase new dining rooms and menus. Hotels can show off new rooms, lobbies and banquet facilities. Non-profits can feature fundraiser recaps and news packages highlighting recipients of care.
When producing video for your website or for any other means, shoot in HD, try to avoid busy backgrounds and make sure your on-camera talent is closely mic’ed – there’s nothing worse than an otherwise meaningful video that sounds like it was shot in a tunnel.
We recommend the use of a professional video production company in your area. Or, you can call us for one-stop help with your entire online marketing strategy: website, pay-per-click, mobile, video planning, production and all the rest.
If you don’t have the budget for a lot of outside help, but want some pointers more specific to your business, please don’t hesitate to email me.

Out-of-home advertising is an important component of the marketing mix for consumer packaged goods, insurance, real estate, hospitality and more.
In the year of uncertainty that is 2012, one thing is certain: audiences are becoming more fragmented. Reaching a critical mass with your message is hard. I concede that some brands are not in the business of reaching everyone – luxury goods manufacturers, for instance. However, for the real estate agents, personal injury attorneys, doctors, dentists, accountants and family restaurants of the world, the strategy must extend beyond the 3 P’s: precise micro-targeting, pay-per-click and praying.
How do you prepare the public for your marketing message, stay at top-of-mind and expose yourself (in a good way) to the entirety of the community? The answer is out-of-home advertising. That’s right: billboards, transit shelters, ads on supermarket shopping carts and on the backs of register receipts. Movie theater advertising, too – both on-screen before the featured film starts to roll; and in the lobby, on monitors above the concession stands.
Besides the fact that the audiences are huge – the average grocery store serves about 60,000 customers per month, for instance – those surveying your ads have no choice but to look at them. There you are, introducing yourself to thousands of people from the nose of their shopping carts. There you are, greeting them roadside or as they wait for a bus or a train.
Or perhaps they’re about to enjoy a movie and wondering where to eat afterward – and there you are with the answer!
Some compelling reasons why out-of-home advertising makes sense:
- The average shopper visits a supermarket 2-3 times per week, for an average of 45-55 minutes
- You can reach customers for less than $4.00 per thousand
- In 2008, the public was exposed to out-of-home advertising for an average of 27% of their weekly time
Contact us to learn more about how out-of-home advertising can complement your existing ad strategy and bring more customers to your door in 2012.

The explosion of cash for gold stores and websites underscores the state of most Americans, which lies in direct opposition to iPad-toting, tech-ed out marketers.
This Christmas, as many of us received more than our fair share of web-enabled TV’s and iPads, millions of Americans were shopping at Sav-a-Lot and Dollar General. Others were trading their shiny gold for cold, hard cash at ubiquitous storefronts and kiosks that have popped up across the country.
Though the Occupy protests received extensive media coverage – as has the rising level of unemployment – marketers are often guilty of a common researcher’s fallacy called omission bias. They mistakenly assume that America, and the rest of the industrialized world, is reaping the same benefits they are: smart phones, tablet computers, satellite radio, e-book readers.
All of these products are hits, but we should place their success in the proper perspective. Since the iPad’s inception, Apple has sold about 25 million units worldwide. Ignoring that this count includes original iPad users that subsequently upgraded to the iPad2, this means there is aproxximately 1 iPad per 280 people in the world. Compare this to the 5 billion cell phones worldwide, or the recently researched count of the world’s cars: over 1 billion.
There is also research that suggests as many as 1 in 6 iPad users own multiple units, further concentrating access.
Meanwhile, US unemployment hovers around 9%, while nearly 1 in 5 able-bodied Spaniards and more than 1 in 10 Irish cannot find a job.
Radio, long bemoaned as a dead form of media in the influencing classes, continues to claim about 90% of Americans as weekly listeners, with conservative commentators and country music formats responsible for a majority of that time. Nearly 80% of US households still count a landline as part of their communications arsenal. 15% of Americans rely on an old-fashioned antenna to receive television broadcasts, a number that is set to rise due to increasing rates for cable TV and widespread unemployment.
Underscoring all of this data is the inconvenient fact that the world is poorer and more antiquated than we care to admit. Despite the stories of runaway tablet sales and the rising number of Chinese millionaires, luxury goods and services are consumed by an evanescent portion of the population. Sewn into the tapestry of America is the ineluctable thread of poverty.
iPad and Adroid apps, mobile websites and new ways to poll those who do not subscribe to POTS (plain old telephone service) are important. It’s imperative that all brands grapple with emerging trends years before those trends enter mass adoption and become norms.
However, we must continue to deal with the world as it is for most people – not how it is for us or how we imagine it to be.
This means continuing to market brands through a variety of media – even those, such as terrestrial radio and direct mail, that have been accused of disappearing “next year” for the past 10 years.
Like the popular show Undercover Boss, advertising and marketing executives should spend some time in the rank and file of the corporations they represent. The folks they would meet there – those who clean the toilets, swipe the credit cards and fry the hash browns, likely without the benefit of an iPad or a Kindle Fire - are not just the employees of our clients. They are also our customers.

Leo Burnett studied wants and needs, surveying consumers to find out where they are willing to cut back and which items they can't live without.
Internet service providers, lawn services, beauty aids manufacturers and even greeting card publishers can rest easy: according to giant ad agency Leo Burnett, consumers view these products and services as “essential”, along with all of the other items shaded in green.
Orange items, such as going to the movies or patronizing sit-down restaurants, are things consumers would like to start spending on again as they head into 2012.
Red categories – high-end hotels, airfare, concert tickets and other indulgences – are poised to suffer. These are the purchases that consumers consider “non-essential” and also where they plan on cutting back the most.
What seem at first glance to be contradictions are actually compromises: survey subjects want to start taking vacations again, but not ones that require them to fly to their destination. They want fresh produce and organic food, but would prefer to buy it at a mass market retailer instead of a pricey specialty store.
Consumers would rather donate a few dollars to their preferred charity than splurge on a spa treatment. Really?
Survey findings are generalizations, of course, and specific actions depend on a number of demographic and psychographic factors, including age, location, gender, ethnicity, income level and marital status.
Still, these results are good news for restaurants, non-profit groups, organic food manufacturers/distributors and especially the communications industry.
If your business provides a “need”; or something, such as shoes or movies, where the desire outweighs the cost, it’s time to investigate your competition’s marketing activity and prepare to claim some market share at their expense.
If, on the other hand, consumers consider your product or service merely a “want,” convincing the public that there’s a practical side to your offerings should be at the top of the list. Limited-time offers, value-added services and financing programs are good places to start in making a luxury more accessible to your target audience.
Even Saks and Neiman Marcus are offering bonuses to holiday shoppers, providing permission to people who are predestined to purchase designer duds but need an extra push to give themselves permission to hit the “Buy” button or hand over the credit card.
For more information about strategies to reach the right audience for your business, contact us for a free consultation.
It’s always wonderful to hear that our work is making a difference for our clients and for the community – especially at this time of year.
Yesterday, I learned that the fundraising mailer we put together for HiTOPS, New Jersey’s only health center for youth, generated a $10,000 donation from a woman who had never before contributed to the organization.
CrowdConnect provided design, copywriting, printing and mailing services to HiTOPS; and also compiled a mailing list of households likely to contribute to health-related causes.
Take a look at the letter included in the mailing here (hitops_newdonorappeal_nov2011). If you’re a member of the public who’s concerned about healthcare and children’s issues in New Jersey, you should consider contributing to HiTOPS (hitops.org/donate).
However, if you’re employed by a nonprofit organization and you’d like to increase your contributions in 2012, contact us for a complimentary evaluation of your current materials and nonprofit marketing strategy. We’d be happy to help.
Cooking for CASA, a benefit for Court Appointed Special Advocates of Burlington County, raised over $8500 to help children in out-of-home placement (such as group homes and foster care) receive the care they need and find permanent homes with loving families.
CrowdConnect CEO Patrick Diogenia chaired the event, which featured Darius Peacock, two-time winner of the Food Network’s Chopped series.
Press release from CASA is below:
“Cooking for CASA” at Café Madison Raises over $8,500 for
CASA of Burlington County
Mt. Holly, NJ. November 25, 2011: Cooking for CASA, a benefit held on November 13th at Café Madison in Riverside, raised over $8500 for Court Appointed Special Advocates (CASA) of Burlington County, the non-profit organization that serves the best interests of children who have been removed from their homes due to abuse or neglect.
In addition to an appealing gourmet silent auction, Cooking for CASA featured a delicious four course tasting menu presented by two-time Chopped Campion and Columbus, NJ resident Darius Peacock. The tasting plates were prepared by The Madison’s expert culinary staff, led by South Jersey Top Chef Jack Connor.
Throughout the presentation Darius shared his passion for world cuisine, his life growing up in Brooklyn, and his family’s influence on his career. “We were entertained and educated by Darius, and are grateful for the generosity of Café Madison to open up their one-of-a-kind restaurant for us,” said Randall Kirkpatrick, Director of Community Development for CASA of Mercer-Burlington. He continued, “The Madison staff, directed by Chef Jack Connor, did an amazing job of interpreting Darius’s recipes and preparing these small plates for our large group of seventy.”
“The funds raised during this event will enhance our efforts to recruit, screen, and train new volunteers to benefit the children we serve in Burlington County,” he added.
The event was chaired by Patrick Diogenia, president of Princeton-based marketing and advertising firm CrowdConnect, and supported by a deep group of sponsors, led by lead sponsor, Brandywine Realty Trust. Sous Chef sponsors were Assemblyman Chris Brown, Debbi and Aldo Roldan, the Domestic Violence Advocacy Center, Intercon Construction, and M Financial; CASA Kids Sponsors were Dash Farrow LLP, Dewberry, Lynda Hinkle Law Firm, and Neuner and Ventura.
CASA volunteers, commonly referred to as the eyes and ears of Family Court, ensure that the medical, educational, mental health, and recreational needs are met for children while they are in the foster care system. CASA of Mercer County officially merged with CASA of Burlington County on April 7, 2011. At one point last year there were over 1,000 children in out-of-home placement (foster care and residential facilities, in Mercer and Burlington Counties. The ultimate goal of CASA is to help find safe and permanent homes for the children they serve.
For more information about different ways to support and volunteer for CASA, please call Randall Kirkpatrick 609.434.0050 or visit www.casamercer.org.
Once upon a time, nobody flew.
Almost no one, at least. Before 1955, airplanes were not only highly exclusive, but also dangerous and therefore seldom advertised to the masses. Insurance was sold pre-flight, and crashes were as common as call girls in a Las Vegas casino.
Then came jets, promising a new era of reliability. But how did the airline industry break through the stigma and convince the public it was now safe to take flight?
Enter Leo Burnett‘s iconic “Fly the Friendly Skies” campaign for United Airlines, which made its debut in 1965 and remained in use for the next 31 years. Smiling stewardesses greeted regular folks — not just businessmen — and set them at ease about their coming flight. This was in keeping with Burnett’s Midwestern sensibility and his supposition that even if few “regular folks” were flying in 1965, this would soon change.
At first, passengers were not pictured boarding a plane, which brings to mind Disney’s long-standing provision that its characters may not be depicted sitting in fast food partners’ restaurants or eating any of their food. In both cases, the idea is to focus on the soft qualities; the feeling of warmth and inclusion — not the nuts-and-bolts of the product itself.
Check out one of the original spots here; and a mommy-focused 1989 rehash here, filmed in an era when it was finally permissible to show a passenger actually boarding and riding on a plane.
To many, “Fly the Friendly Skies” remains United’s slogan, though it was last used in 1996 and the airline merged with Continental in 2010, adopting a new brand image in the process.
Nixon, Carter & Deregulation
Throughout most of the Nixon/Carter years, airline advertising ping-ponged between glitzy, ersatz production numbers (airline employees dancing in front of planes as if auditioning for a Busby Berkeley musical) and matter-of-fact testimonials about on-time flights, business class comfort and other points of competitive advantage. Carriers could not compete on price, since fares were set by the US government.
Then, in October 1978, the US deregulated airline travel. As a result, airlines lowered fares, added new routes and opened additional terminals. Air travel suddenly became viable for a much greater chunk of the population, ushering in a new era of “reassurance airline advertising” echoing Burnett’s work during the 1960′s.
Airline Advertising of the 1980′s & the Archetypes of Assurance
Perhaps the best example of this resurgence of schmaltz is Delta‘s classic “We Love to Fly, and it Shows” campaign, inset above.
Never mind that every Delta employee pictured is white as snow (as are the passengers). At the time, the only black man on TV wealthy enough to fly was Bill Cosby, and he was busy pitching Jell-o.
In the first shot of this 1987 airline ad, an adorable little girl sets off on a solo trip to visit her grandparents. Of course, a strapping young Delta employee stoops down, daddy-like, to greet her and set her at ease. We then see various shots of Delta associates helping two other passengers-in-need: a cowboy-type in a wheelchair and a harried businessman rushing to catch his flight. On the plane, the cowboy gets special attention from both passengers and crew; and another blonde (this time, a woman) befriends the little girl, eventually seeing her off the plane to her grandparents’ waiting arms. But, wait! First, the little girl has to run back to the attendant, exclaiming to the grandparents, “That’s my new friend!” as the woman hugs the girl tightly and the slogan is shown on screen and sung by a chorus to close the spot.
Yes, this is manipulation at its best; well-orchestrated and completed with Disney-like precision. (It’s no small wonder, then, that Delta became the official airline of Walt Disney World in 1986.)
Now, you may be thinking: anyone who flies regularly knows all this feel-good stuff is BS. No one is going to help you if you’re running late for your flight. No pretty blonde flight attendant who looks like she moonlights at the Playboy mansion is going to coo over you and implore a little boy who looks like a brown-haired Justin Bieber to write on your cast.
Yes, even in 1987, most of the airline’s regular customers realized the pipe-dreaminess of every scenario depicted in this ad.
But the audience for airline “image” ads like this isn’t the frequent flyers; they’ve already chosen an airline, pledged their loyalties. It’s the estimated 25% of Americans who have never flown, and the other 25% who have only flown once or twice, that they’re after. These numbers were considerably higher 25 years ago when this little gem of airline advertising aired on TV instead of our rickety little blog.
Even if the audience was too jaded to believe the entire narrative, they bought in just a little bit for the same reason the twice-divorced remarry and the potentially insolvent buy McMansions: hope is a powerful thing.
Powerful enough, at least, that the number of Americans who have never flown decreases each and every year.
According to the Smithsonian Institution, airline passenger numbers shot up more than 400% between 1955 and 1972. By 1972, almost half of all Americans had flown at least once. That number is estimated at 75% today.
Sell the dream, I once was told. That’s what this classic airline ad does; and that’s what you need to do, too, in order to push product.
HiTOPS is New Jersey’s only youth-focused health center. Headquartered right down the road from our Princeton headquarters, we collaborated on their first ever fundraising mass mailer. Patrick Diogenia of CrowdConnect served as Creative Director and copywriter of the fundraising letter; and CatharineVaucher and John Parker of HiTOPS authored the “Portfolio” text and copy-edited “Christian’s Story.”
Next week, this package will be mailed to the top 6000 charitable givers in Mercer County, proving that nonprofit marketing need not be painful or expensive. Let’s wish HiTOPS many happy returns (return checks, that is) to support their worthy cause!












